We aim to dispatch all orders within 48-72 hours however, during busy periods and over weekends there may be a small delay in dispatching your order.

DELIVERY RATES

Country	Standard Shipping	Free Shipping Threshold
CANADA	$13.00 CAD	Orders over $250 CAD

 

We offer free standard shipping on any qualifying order with a subtotal of $250 CAD or more.

For orders below that threshold, there is a flat-rate $13.00 CAD shipping fee.

If something is particularly heavy, bulky, comes in an especially cumbersome package, is perishable, or ships from another country, we’ll note an extra surcharge on the product page and at checkout.

DELIVERY TIMES

Country	Standard Shipping
CANADA	3 - 7 business days * remote areas may take up to 21 business days

 

You will be notified via email once your order has been dispatched, and this email will include all tracking details relating to your order. Changes to your order's delivery status will be indicated via your tracking number on the courier website. All orders are delivered via registered courier and all couriers are authorised to leave the parcel without signature.

• IF YOUR ADDRESS IS UNATTENDED AT THE TIME OF DELIVERY

If your address is unattended at the time of delivery, it will be left at the address. At the moment we don’t provide the courier service required signature.

While we endeavour to deliver goods to your nominated address within the time frames indicated, we cannot guarantee delivery times particularly during busy promotional and sale periods where some order dispatches may be delayed due to the additional volume. Dispatch of orders may also be delayed where payment or address information requires verification or correction prior to dispatch.

We are not responsible for your package once the carrier states ‘Delivered’ or ‘Notice left.’ Replacements are not eligible.

Once order is placed, due to our warehouse process limitations, we cannot add other items into the existing order. All additional items must be placed on a separate order.

• ADDRESS CHANGE

Our warehouse is very efficient in packing and sending out orders, which makes it very difficult to change your delivery address. Please check your address prior to confirming your order.

Requests for address change may be possible before you receive a tracking number. Once your order is dispatched with a tracking number, CookDineHost cannot be accountable for change of address. We do not reimburse or replace due to unsuccessful address change.

Tracking Your Order

For the most up to date information on the status of your order, you can log into your Account, and go to ‘My Account’ to view live status updates.

When your online purchase is complete you will receive an email containing your order confirmation and delivery details. This email will also include a link which will allow you to track the status of your delivery at any time. If you have not yet received an email notification, please be assured our online team is most likely working hard to get your order to you.

PLEASE NOTE tracking information may not be available online for 24 hours after placing your order.

• LOST OR DAMAGED GOODS

If your order is lost or damaged in transit, please email us with evidence at support@cookdinehost.com

• LOST OR STOLEN DELIVERIES

It is always best to contact us in the first instance if you have a question regarding your order. We can usually resolve this faster for you.

Should you lodge a transaction dispute with your bank before your order is shipped, we will contact you directly via email. If we do not receive a reply from you within 7 days, we will cancel your order.

Please note that transactions will appear on your statement from SP * COOK DINE HOST

Pre-Order

On occasion, we offer pre-order items. This allows customers to secure an online purchase while stock is on its way.

Please read the product description carefully to ensure you are happy to wait for the expected arrival date. Here you will also find the estimated arrival date of the pre-order. This date is an expected delivery date only and may vary due to elements out of the control of CookDineHost. CookDineHost will ship pre-order items as a priority once stock has arrived in our warehouse.

You will be charged at time of placing a pre-order. Pre-orders cannot be exchanged before delivery. If you would like to cancel your order, please contact us at support@cookdinehost.com

If your order includes both a pre-order item and other items, this order will be held and dispatched when all items are available. We do not split orders. All items will be shipped together once they are all available in stock. If some of the items are not in stock and you would prefer to receive the goods in stock first, please place separate orders for items available stock and items on pre-order. You will receive an order confirmation email once the order is placed, and a follow up confirmation email when your items are shipped.

Customers are responsible for keeping their shipping & contact information. Please check this will remain correct until the dispatch of your pre-order.

For further information regarding your already purchased pre-order, please log into your Account, and go to 'My Account' to view live status updates.

Sales Tax

Sales taxes (GST/HST/PST) are NOT included on the website listed prices.

It will be calculated based on the postal code entered at checkout.

Contact Us

If you can’t find the information you need, please submit an enquiry via email support@cookdinehost.com and a member of our customer service team will be in touch shortly.

We aim to dispatch all orders within 24-72 hours however, during busy periods and over weekends there may be a small delay in dispatching your order.